dana96 Privacy Policy

1. Introduction

This Privacy Policy describes how dana96 ("we," "us," or "our") collects, uses, shares, and protects personal information from users ("you" or "players") of our online betting and casino platform accessible at https://dana96.cam and through our mobile applications.

We recognize the importance of your privacy and are committed to maintaining the confidentiality, integrity, and security of your personal data. This policy applies to all personal information processed by dana96 in connection with our services, including sports betting, live casino games, slot machines, togel lottery, and other gaming products we offer to Indonesian players.

We comply with applicable data protection laws including international data protection standards and regulations governing the online gaming industry. Our data handling practices align with principles of transparency, fairness, and accountability.

2. Data Controller

The data controller responsible for your personal information is:

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us using the information provided above. We aim to respond to all privacy inquiries within 30 days.

3. Information We Collect

dana96 collects several types of information from and about users of our platform:

3.1 Information You Provide Directly

• Registration Information: Full name, date of birth, gender, email address, phone number, residential address, username, and password when you create an Account.
• Identity Verification (KYC) Information: Government-issued identification documents such as Indonesian KTP (identity card), passport, or driver's license; proof of address documents; selfie photographs for facial verification.
• Payment Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, and others; e-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history and payment records.
• Communication Information: Messages, emails, and chat conversations with our customer support team; feedback, surveys, and promotional preferences.

3.2 Information Collected Automatically

• Device Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, mobile network information.
• Usage Data: Pages visited, features used, time spent on platform, betting history, game preferences, login times, clickstream data, referral sources.
• Location Information: General geographic location derived from IP address to verify Indonesian residency and comply with regional restrictions.
• Technical Data: Cookies, web beacons, log files, and similar tracking technologies (see Section 10 for details).

3.3 Information From Third Parties

• Payment Processors: Transaction confirmations, payment method verification, and fraud detection data from Indonesian banks and e-wallet providers.
• Identity Verification Services: Validation results from third-party KYC verification providers to confirm your identity and age.
• Marketing Partners: Referral information if you access dana96 through affiliate or partner links.

4. How We Use Your Information

dana96 uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Creating and managing your player Account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, togel markets, and other gaming services
• Maintaining betting and gaming records
• Processing and settling bets according to our rules
• Responding to your inquiries and providing customer support

4.2 Security and Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing multiple accounts or Terms violations
• Complying with legal obligations including anti-money laundering (AML) and responsible gaming regulations
• Protecting the security and integrity of our platform
• Investigating suspicious activities or Terms breaches

4.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience
• Conducting research and statistical analysis
• Testing new features and optimizing platform performance
• Personalizing content and game recommendations

4.4 Marketing and Communications

• Sending promotional offers, bonuses, and updates about dana96 services (with your consent)
• Communicating important Account information and Terms updates
• Conducting surveys and gathering feedback
• Administering loyalty programs and VIP rewards

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (Terms and Conditions), including Account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal requirements such as age verification, KYC procedures, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing serves our legitimate business interests such as fraud prevention, platform security, service improvement, and analytics, provided these interests do not override your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing data for marketing communications, cookies, or other optional purposes. You may withdraw consent at any time.

6. Information Sharing and Disclosure

dana96 does not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors and Indonesian banks (BCA, BRI, BNI, Mandiri) for transaction processing
• E-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for payment services
• Identity verification and KYC service providers
• Cloud hosting and IT infrastructure providers
• Customer support software providers
• Analytics and performance monitoring services
• Email and communication platforms

All service providers are contractually bound to protect your data and use it only for specified purposes.

6.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety, or that of our users or the public
• Report suspected illegal activities including fraud or money laundering

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6.4 With Your Consent

We may share your information with other parties when you have given explicit consent for such sharing.

7. Data Security Measures

dana96 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data including passwords and financial information is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Strict access controls limit employee and contractor access to personal data on a need-to-know basis. All personnel with data access undergo background checks and security training.
• Secure Infrastructure: Our platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Payment Security: Payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store full payment card details on our servers.
• Regular Monitoring: Continuous monitoring for suspicious activity, security threats, and potential vulnerabilities.
• Incident Response: Comprehensive incident response procedures to address any data breaches promptly and notify affected users as required by law.

While we implement strong security measures, no system is completely secure. You also have a responsibility to protect your Account by maintaining strong passwords, not sharing login credentials, and reporting suspicious activity immediately.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

Data Type	Retention Period
Account Information	Duration of Account + 5 years after closure
KYC Documents	5 years after Account closure (legal requirement)
Transaction Records	7 years (tax and AML compliance)
Betting History	7 years (regulatory requirement)
Customer Support Communications	3 years after resolution
Marketing Data (with consent)	Until consent is withdrawn
Analytics and Usage Data	2 years in identifiable form, longer in aggregated form

After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion subject to our legal and regulatory obligations.

9. Your Privacy Rights

As a dana96 user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you, including Account information, transaction history, and KYC documents.
• Right to Rectification: Request correction of inaccurate or incomplete personal information. You can update most information through your Account settings.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations. Note that some data must be retained for compliance purposes even after Account closure.
• Right to Restriction: Request limitation of processing in certain circumstances, such as while we verify data accuracy.
• Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days and may require identity verification to process your request.

10. Cookies and Tracking Technologies

dana96 uses cookies and similar tracking technologies to enhance user experience and analyze platform performance:

10.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with our platform and identify areas for improvement.
• Functionality Cookies: Remember your preferences such as language settings, display options, and login information.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements (used only with your consent).

10.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect platform functionality. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

11. International Data Transfers

While dana96 primarily serves Indonesian players, some of our service providers and data processing infrastructure may be located outside Indonesia. When we transfer your personal data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent privacy protections
• Other legally recognized transfer mechanisms

All international transfers comply with applicable data protection laws and maintain the same level of protection as within Indonesia.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Prominent notice on our platform homepage
• Email notification to your registered email address
• In-app notifications

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of dana96 after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Our privacy team will respond to your inquiry within 30 days. For urgent security concerns, please mark your message as "URGENT" in the subject line.